Shipping Policy On Retail Items:
Current Shipping rates for products:
MP4 Player (each unit):
- Standard (4 - 14 working days in transit): $6.50
- EMS Post to select countries (2 - 7 working days in transit): $18.50
MP4 Player (Value Packs) shipping rates vary depending on pack.
Small Accessories (each unit):
- Standard (4 - 14 working days in transit): $2.00
Large Accessories (each unit):
- Standard (4 - 14 working days in transit): $5.00
All items shipped by Standard mail ship world wide for the same rate regardless of destination.
EMS Post is a faster way to receive items, but items ordered with EMS Post are still subject to the same processing time.
EMS Post is only available to people in the following counties: USA, Canada, UK, France, Australia, New Zealand, S. Korea, Japan, Denmark, Netherlands, Sweden, Germany, India, Malaysia, Singapore, Ireland, Spain.
All orders ship via Registered Airmail Service from Hong Kong, all orders take 2 - 5 working days to ship out. All items ship worldwide for the same rate, items can take 4 - 14 working days to arrive most major metropolitan destinations.
All items will require a signature on delivery, standard shipping does not come with real time online tracking, however the item can be tracked by the post office. Those sent via EMS Post shipping can be tracked online.
Package Registration is a traceable service but it will only show up when it leaves for its destination and it will again be updated when it is delivered. If a package does not arrive within 14 working days, Hong Kong Post can trace the package offline, it does take Hong Kong Post 2 working days to find parcels this way.
Buyers will receive a email confirmation when their item ships.
Estimated delivery time frame from when a package ships for standard shipping (Delivery time does not take into account any delays due to customs):
N. America, W. Europe, Australia and Japan: 4 - 14 Days
E. Europe, SE Asia, Caribbean, S. America: 7 - 20 Days
Anywhere else: 10 - 30 DaysMost items sent by EMS Post reach their destination within 2 - 7 days.
Warranty On Retail Items:
All MP4 and MP3 players come with a 12 month standard warranty against defects in workmanship, it does not cosmetic wear and tear or damage through misuse.
On Optimus, Bullet and iSlim players upgrading your firmware will invalidate your warranty - please do not update your firmware for these players.
Return Policy On Retail Items:
MP4Nation only offers returns on items sold directly through our site. We offer a 14 day return policy, whatever the reason, if within 14 days of getting the player, you may send it back to us for a refund. All items must be returned with all accessories and free gifts that came with it. Refunds will not be given to any damaged players (this includes players that have scratches or any other cosmetic damage). Items must be returned in a as new state.
Players that come with sealed accessories are considered used and unreturnable if these accessories are opened. All returns will be deducted shipping and $5.00 per player.
After 14 days ALL SALES ARE FINAL, all MP4 players come with a standard 1 year warranty against defects in workmanship, it does not cover damage by misuse.
If your item arrives non functioning/DOA/or defective then the buyer must notify us within 48hrs of the item arriving, we will exchange the defective player for a new one, we will also credit the buyer (up to USD$10) for shipping expenses to returning the product. We do not replace any accessories (headphone, USB cable etc) or free gift items that may have come with the item.
Please contact us before returning anything to orders@mp4nation.net
